Join JPMorgan Chase as an Associate, where youll lead a dynamic team to deliver exceptional customer solutions. Drive key service metrics and exceed financial goals while fostering a culture of engagement and performance. Be a pivotal leader in implementing improvement initiatives and maintaining risk and control adherence.
Job Summary
As a Trade lifecycle Associate within JPMorgan Chase, you will manage a team of Specialists and Analysts to engage with customers and provide solutions. You will be accountable for achieving service metrics, financial goals, and employee satisfaction. Your role involves decision-making, process improvements, and ensuring compliance with risk guidelines.
Job Responsibilities
- Execute business initiatives through open communication
- Make informed decisions using expertise and policies
- Identify and own process improvement opportunities
- Ensure adherence to policies and resolve escalations
- Manage team performance and motivate sustained results
- Demonstrate firm wide Manager Capabilities
- Track progress through feedback and self-evaluation
- Develop and deliver executive and external reporting
- Enhance department performance with increased authority
- Recommend solutions and implement process changes
- Partner with change management leadership as needed
Required qualifications, capabilities, and skills
- Have a minimum of 5 years in customer service or related function
- Exhibit strong verbal and written communication skills
- Demonstrate influencing skills effectively
- Utilize change management skills proficiently
- Prioritize tasks efficiently
- Analyze data to drive decisions
- Hold a High School diploma/GED
Preferred qualifications, capabilities, and skills
- Possess previous financial industry experience
- Demonstrate people management experience
- Show ability to work in a fast-paced environment
- Exhibit strong problem-solving skills
- Understand financial products and services
- Adapt to changing business needs
- Lead teams through complex processes
