Field Collection Executive

The Field Collection Executive is responsible for achieving collection targets in a defined territory while ensuring adherence to legal and organizational policies. The role involves direct field visits, relationship management, and close coordination with internal teams to maintain healthy portfolio performance.

Key Responsibilities:

• achieve collection targets within the assigned area by following company policies and sop
• manage collections based on assigned area, bucket, or portfolio and meet targets for resolution rates, roll rates, and credit costs
• conduct daily field visits and ensure timely follow-up within defined turnaround time (tat)
• monitor and control delinquencies by days past due (dpd) and bucket, especially focusing on non-starter accounts
• proactively escalate probable flow-forward or risky accounts to supervisors
• ensure customer satisfaction by resolving concerns quickly and effectively
• build strong relationships with key clients to facilitate timely repayments
• follow up with complex/defaulting accounts to determine reasons and drive resolution
• ensure strict compliance with audit norms, regulatory requirements, and internal policies

Skills Required:

collection, emi collection, field collection, communication skills, excel, territory knowledge, loan recovery, follow-up management

Qualifications:

• graduation is preferred
• prior experience in loan collections is essential
• good knowledge of the local area/territory

Perks & Benefits:

• travel allowance
• performance-based incentives
• additional allowances