Field Audit Manager-Dealership

Role & responsibilities -

Achieving Dealer / Field visits as per the plan -

• Planning the monthly travel schedule for the assigned locations/dealerships
• Meeting the FEs/ BDMs and checking for their adherence to Co's policies & processes
• Check FEs awareness about various products and schemes of Co.
• Meeting the Dealership supervisors and gathering information as per the audit checklist and obtaining their feedback
• Customer visits as when required in case of fraud investigation, complaints etc.,
• Submitting the field audit reports within the prescribed timelines
• Maintaining highest ethical standards and integrity

Relationship with internal & external Stakeholders:

• Maintain strong professional relationships with the Regional Business / Collection / Credit Teams
• Develop relationships with dealer staff and provide them with awareness about Co. policies & processes.

Skills and Competencies:

• 3-6 years of overall Branch Audit, Fraud investigation or Auto sales experience in Banks/NBFCs
• Knowledge of Auto loan / retail lending business
• Audit / Investigation skills • Interpersonal skills
• Communication skills
• Report Writing Skills
• Negotiation and influencing skills
• Analytical Thinking

KPIs -

• Traveling and visiting Dealerships as per the plan

• Ensuring implementation of BDM checklist

• Conducting field level checks and submitting reports on time

• Conducting fraud investigations as and when required

• Vendor visits as per Corporate office instructions