As a fashion consultant at Lenskart, you are the face (and voice) of our personalized eyewear experience. Your mission is to transform how customers see the world—and how the world sees them. Using your keen eye for style and expert product knowledge, you will guide customers through our diverse collections via phone and chat, turning inquiries into sales and first-time buyers into lifelong fans. This is a high-energy, target-driven role where your ability to build rapport and close deals directly impacts the growth of India's leading eyewear brand.
Key Responsibilities
- Consultative selling: Proactively assist customers on telephonic and chat platforms to understand their style preferences and vision needs.
- Drive revenue: Consistently achieve and exceed monthly Sales Targets (AOV, conversion rate, and revenue).
- Style expert: Stay updated on the latest eyewear trends to provide expert look recommendations that align with Lenskart's fashion-forward image.
- End-to-end ownership: Manage the customer journey from initial discovery to final payment, ensuring a seamless checkout experience.
- Quality assurance: Maintain high standards of communication and documentation within dialers and CRM software.
- Customer advocacy: Resolve customer queries and objections with empathy and precision, ensuring a 5-star service rating.
Note
Key performance indicators (targets):
- Daily/monthly sales quotas: Total revenue generated.
- Conversion rate: Percentage of leads turned into successful orders.
- Average order value (AOV): Upselling premium lenses and frames.
- Customer satisfaction (CSAT): Quality of interaction and post-call feedback.
About Company: Lenskart is India's largest online optical store! Lenskart is more than an online shopping store. We have attained a special place in the Indian online market due to our steadfast dedication to serving you the best and our commitment to giving you an outstanding shopping experience. This has made us soar for a period of two years now. We are not only in operation in India, but present all across the world. We ship even to Australia, the UK, the US, and the rest of the world.
We have established reliable manufacturers and dealers, and we feature world-class brands offering safe, stylish, up-to-date, and effective products. In contact lenses, we make brands like Johnson & Johnson, Ciba Vision, Bausch, and Lomb easily available to you. The range of eyeglasses offered by us is of premium quality with the trendiest and most durable frames.
