What You'll Do:
Provide Onsite Support:
- Conduct routine site inspections to ensure all building processes and best practices are implemented and maintained.
- Identify areas for process improvement and cost savings, contributing suggestions to the team.
- Offer comprehensive administrative support, including front desk duties, basic housekeeping, and appointment coordination.
- Ensure key performance indicators (KPIs) are met and service level agreements (SLAs) are maintained.
Meet Client Facility Needs:
- Work closely with clients and suppliers onsite to understand and address their facility-related inquiries and requirements.
- Ensure consistent messaging in line with user requests.
- Respond to user inquiries and concerns promptly, courteously, and enthusiastically.
- Build strong client relationships through genuine and personable conversations.
- Anticipate client needs and proactively create WOW experiences.
- Participate in the procurement of vendors and services, leveraging your planning and budgeting skills.
Ensure Safety and Risk Management:
- Maintain and implement safe workplace procedures to ensure everyone's health and safety.
- Support the implementation and management of risk management programs, disaster recovery, and business continuity plans.
- Adhere to escalation and incident reporting procedures and comply with firm guidelines and strategies.
What We're Looking For:
Passion for Service:
- Prior experience in facilities management, property management, hospitality, or related fields.
- Understanding of local occupational health and safety (OHS) requirements.
- Knowledge of critical facilities and vendor management.
- Familiarity with various property systems.
Team Player:
- Ability to support the team and collaborate effectively to achieve targets.
- Proven track record of flawless project execution while adhering to company standards and procedures.
- A commitment to embodying our core behaviors.
Client-Focused Enthusiast:
- Excellent interpersonal skills, able to easily interact with general client staff and vendors to deliver efficient services.
- Ability to effectively address conflicts and conflicting priorities.
- Strong communication skills with a consistently positive and customer-centric attitude.
