International Customer Care Executive

Telus International

Gurugram, Noida, Delhi NCR

0-5 Years

This job is no longer accepting applications

Posted 7 months ago
Over 200 applicants

Job Description

Key Responsibilities:

Handle inbound technical support queries from international customers via voice process
Troubleshoot and resolve networking and connectivity issues
Deliver exceptional customer service while ensuring issue resolution within defined SLAs
Maintain accurate records of interactions and follow-up as necessary

Who Can Apply:

Graduate Freshers with a background in networking or troubleshooting are encouraged to apply
Undergraduates with at least 6 months of experience in international voice-based technical support are also welcome
Strong interpersonal and communication skills are essential
Candidates must possess excellent spoken English

What We're Looking For:

Sound knowledge of networking fundamentals and technical troubleshooting
Ability to work in a high-paced international customer service environment
Willingness to work in rotational shifts
Immediate joiners preferred

More Info

Job Type:

Permanent Job

Industry:

BPO

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Telus International

TELUS Digital is a division of TELUS that specializes in driving digital transformation and innovation. Focused on delivering cutting-edge digital solutions, it provides services in software development, user experience design, mobile applications, and digital strategy. By combining technology and design, TELUS Digital helps businesses enhance their digital presence and optimize customer experiences across platforms, making them a leader in the evolving digital landscape. Their work spans industries, from telecommunications to healthcare, helping organizations navigate the challenges and opportunities of the digital world.

Job ID: 113854515

Jobs by Skill - IT