Job Description

Responsibilities :

Job duties and responsibilities include, but are not limited to, the following:

Leadership, Planning & Strategy: Lead the Facilities team within the region. Plan regional facilities operations and develop strategy in association with Corporate teams. Implement agreed strategies and work with cross-functional leadership for effective management of Development Centers.

Operations Review: Review overall facilities operations and guide Facilities Managers. Undertake root cause analysis and recommend corrective actions. Participate in monthly management and project review meetings. Review dashboards to identify opportunities for cost control and conservation of resources.

Customer Satisfaction: Track and analyze customer satisfaction scores. Engage with stakeholders regularly to maintain strong relationships. Understand customer concerns and demonstrate progress on resolutions. Enable improved reporting mechanisms to identify issues and guide corrective actions.

Talent Management & Development: Identify, prioritize, and implement action items from ESAT surveys. Engage with employees and plan recruitment or reskilling based on expansion plans. Set clear performance goals, differentiate performance, and moderate ratings and rewards.

Competency Development & Innovation: Ensure team members attend relevant training programs. Verify the effectiveness and coverage of training delivered. Ensure appropriate certification and capability development within the team.

Risk Management: Identify potential risks to continuous operations of the Development Centers. Implement Disaster Recovery and Business Continuity plans. Mitigate identified risks and proactively resolve bottlenecks and conflicts. Review legal clauses and obligations during vendor contracting.

Health, Safety & Environment (HSE): Define strategy to achieve HSE objectives and targets. Review the effectiveness of HSE initiatives periodically. Participate in management review meetings. Monitor adherence to statutory and regulatory requirements. Participate in internal and external audits and enable closure of action items.

Infrastructure: Participate in infrastructure project review meetings and ensure adherence to schedules and delivery commitments. Monitor quality standards and enable effective handover and takeover of completed projects.

Business Continuity Management System (BCMS): Define strategy to achieve BCMS objectives and targets. Review system health periodically. Participate in management reviews, audits, and implementation of improvement actions.

Transport: Review transport operations and guide the transport team. Conduct root cause analysis and recommend corrective actions. Participate in monthly management and project review forums. Review dashboards to identify cost control and process improvement opportunities.