Key Responsibilities:

Job duties and responsibilities include but are not limited to the following
Leadership Planning Strategy Lead the Facilities team within the region
Plan regional facilities operations and develop strategy in association with Corporate teams
Implement agreed strategies and work with cross functional leadership for effective management of Development Centers
Operations Review Review overall facilities operations and guide Facilities Managers
Undertake root cause analysis and recommend corrective actions
Participate in monthly management and project review meetings
Review dashboards to identify opportunities for cost control and conservation of resources
Customer Satisfaction Track and analyze customer satisfaction scores
Engage with stakeholders regularly to maintain strong relationships
Understand customer concerns and demonstrate progress on resolutions
Enable improved reporting mechanisms to identify issues and guide corrective actions
Talent Management Development Identify prioritize and implement action items from ESAT surveys
Engage with employees and plan recruitment or reskilling based on expansion plans
Set clear performance goals differentiate performance and moderate ratings and rewards
Competency Development Innovation Ensure team members attend relevant training programs
Verify the effectiveness and coverage of training delivered
Ensure appropriate certification and capability development within the team
Risk Management Identify potential risks to continuous operations of the Development Centers
Implement Disaster Recovery and Business Continuity plans
Mitigate identified risks and proactively resolve bottlenecks and conflicts
Review legal clauses and obligations during vendor contracting
Health Safety Environment HSE Define strategy to achieve HSE objectives and targets
Review the effectiveness of HSE initiatives periodically
Participate in management review meetings
Monitor adherence to statutory and regulatory requirements
Participate in internal and external audits and enable closure of action items
Infrastructure Participate in infrastructure project review meetings and ensure adherence to schedules and delivery commitments
Monitor quality standards and enable effective handover and takeover of completed projects
Business Continuity Management System BCMS Define strategy to achieve BCMS objectives and targets
Review system health periodically
Participate in management reviews audits and implementation of improvement actions
Transport Review transport operations and guide the transport team
Conduct root cause analysis and recommend corrective actions
Participate in monthly management and project review forums
Review dashboards to identify cost control and process improvement opportunities

Preferred Skills:

Foundational->Program Management->Stakeholder Management,Foundational->Service Management->Vendor Management,Foundational->Program Management->Risk Management

Facilities Manager GCC