Job Summary:
The F&B Service Supervisor ensures flawless execution of food and beverage service for corporate catering events, meetings, and daily office dining. This hands-on leadership role oversees service staff, maintains high standards of customer satisfaction, and upholds operational efficiency in fast-paced corporate environments.
Key Responsibilities:
1. Service Operations Management:
- Supervise daily setup, service, and breakdown of corporate catering.
- Ensure proper presentation and replenishment of food/beverage stations
- Coordinate with kitchen team to maintain seamless food flow and timing
2. Team Leadership:
- Train and supervise servers, bartenders, and catering assistants
- Create staff schedules and assign duties for each event/shift
- Conduct pre-service briefings and post-service debriefs
- Maintain high team morale and professional standards
3. Client Relations & Quality Control:
- Act as on-site contact for corporate clients during service
- Address special requests and resolve service issues promptly
- Conduct quality checks on food presentation and service standards
- Gather client feedback and act on them.
4. Compliance & Safety:
- Enforce food safety protocols (HACCP, FSSAI)
- Ensure proper sanitation of service areas and equipment
- Monitor compliance and food sampling.
- Conduct safety briefings for service staff
5. Administrative Duties:
- Maintain inventory of serviceware and equipment
- Complete service and HSEQ reports and incident documentation
- Participate in menu tasting and service planning meetings
