IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Not remote Full Time 17 December 2025
Job Description: Executive – Quality Assurance
Location: Bhimadole
Job Responsibilities
- Responsible for conducting annual internal QMS audits, MRM and periodic QMS document reviews.
- Support Cross-Functional Team (CFT) members in Quality Improvement initiatives (e.g., customer complaints, Integrated Management System (IMS) implementation, in-process quality abnormalities, New Product Development (NPD)), ensuring effective and efficient task completion.
- Responsible for leading, supporting, and participating in Failure Cost Reduction projects across the plant, and other quality-related activities such as 4M change management and handling of internally or externally initiated Quality Alerts (IQALs).
- Support Department Leader on customer complaint handling with After Sales Service, including providing on-site support when necessary.
- Responsible for collaborating with cross-functional teams to investigate customer complaints,Internal Quality Alerts (IQAs), and internal/external audit findings to identify the root causes and follow up on implementation of corrective and preventive actions.
- Report and track corrective and preventive actions (using 4Q / A-PDCA methodology) to After Sales Service and Customer Service.
- Review new product testing reports from Plant Quality Control (QC) and submit them to Asia Fixture QA.
- Support Department Leader for approving limited samples from both plant internal production and suppliers (excluding OEM/ODM & Key Components suppliers), in collaboration with the Marketing team.
- Responsible for performing Risk Management of critical customer complaints, including those involving Government compliance issues.
- Continuously improve working procedures related to the Integrated Management System (IMS).
- Responsible for organizing and driving monthly Voice of Customer (VOC) meetings.
- Drive the integrated management system to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
- Participate in monthly Quality Review Meetings among Asia QA, plant, and IDC teams when necessary.
- Organize a cross-functional team to address updates to country or industry quality standards mandated by the government.
- Provide training on quality standards to plant QA and QC teams.
- Following the SDCA cycle as per the company standards (such as leader standard work).
Strategic Responsibilities
- Coordination with all manufacturing department heads and regional teams.
- Develop & support for implementing strategies for continuous quality improvement and Failure cost reduction.
Internal Stakeholders
- Functional Leaders, Team Leaders, EHS, and all levels of Associates.
External Stakeholders
- Contact with suppliers/vendors to exchange information regarding component status, costs, design, or timing.
- Contact with consultants and outside engineers/firms to exchange information regarding project status, product design, materials, or processes.
- Attend engineering/manufacturing operation trade shows and seminars to investigate new materials, products, and processes.
Required Skills And Capabilities
- Team management.
- Knowledge of 7 QC tools
- Strong, structured problem-solving and analytical skills
- Microsoft /Google Suite
- Knowledge of functional and dimensional training related to Ceramic Products.
- Knowledge of visual Standards
- Good knowledge of country standards & IMS systems
Academia
- Bachelor's degree / Ceramic Engineering.
Preferred Industrial Background
Professional Experience
- At least 5+ years experience in the QC/QA domain.
Designation: Senior Executive, Quality Assurance
Reporting to: Leader-Quality Assurance
