Executive-Operations

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Should have knowledge of KYC.

• Work on daily inventory towards cases related to Onboarding/Maintenance.

• Handle maintenance related requests with integrity & within specified timeframes.

• Incumbent will be managing Account Maintenance, Card cancellation, escalations, Credit Balance and Scanning & indexing etc. related work

• Keep a close eye on gaps & recommend solutions to plug them.

• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

• Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.

• Take ownership of the email/issue and resolve to customer's expectations to deepen relationship and achieve highest level of customer satisfaction

• Understand, determine, and anticipate customer needs and present solutions as appropriate.

• Demonstrate strong focus on process improvements.

• Ensure adherence to and compliance with organization policies and audit controls.

• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations

Minimum Qualifications

• Graduate/post-graduate.

• Relevant experience an advantage.

• Excellent oral and written communication skills.

• Strong interpersonal and coordination skills.

• Strong and committed customer focus and consistent demonstration of service excellence.

• Relevant experience in servicing India Merchants will be preferable

• Ability to take independent decision in line with policy/process & meet stringent deadlines.

• Good command over MS Excel, Access & PowerPoint.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.