Job Description
FILING INFORMATION
Position
Executive DEPS Control
Department
Express Business, Operations
Location
Mumbai
Band
2
Reports to
Manager - Network - DEPS Control - Express Logistics
Roles & Responsibilities
Key responsibilities
- DEPS recording and control on daily basis to ensure NIL cases.
- Monitor location/ Zone specific and customer specific DEPS. Identify GAP and share RCA.
- Work closely with Operations, to ensure time to time closure and recovery of the DEPS Cases.
- Coordinate with insurance company to ensure claim settle on time.
- Issuance of COF to customer.
- Credit Note working and closure
- Track and drive for continuous improvement across all defined Goals/KPI/metrics.
- Periodic and on time publication of DEPS performance data.
- Deep dive into key areas to identify areas of improvement
- Build a culture of ownership and empowerment within Team
Qualifications & Competencies
- Any graduate with 5+ years of experience in operations and process excellence.
- Comprehensive and possessing analytical Skills
- Exposure to operations planning.
- Tech savvy, Problem solving, data-driven decision-making through the stakeholders
- Team Building and Employee Engagement Capability.
- Adaptability towards change management.
- Stakeholder Management
