FILING INFORMATION

Position

Department

Express Business, Operations

Location

Mumbai

Band

2

Reports to

Manager - Network - DEPS Control - Express Logistics

ROLES & RESPONSIBILITIES

Key responsibilities

• DEPS recording and control on daily basis to ensure NIL cases.

• Monitor location/ Zone specific and customer specific DEPS. Identify GAP and share RCA.

• Work closely with Operations, to ensure time to time closure and recovery of the DEPS Cases.

• Coordinate with insurance company to ensure claim settle on time.

• Issuance of COF to customer.

• Credit Note working and closure

• Track and drive for continuous improvement across all defined Goals/KPI/metrics.

• Periodic and on time publication of DEPS performance data.

• Deep dive into key areas to identify areas of improvement

• Build a culture of ownership and empowerment within Team

QUALIFICATIONS & COMPETENCIES

• Any graduate with 5+ years of experience in operations and process excellence.

• Comprehensive and possessing analytical Skills

• Exposure to operations planning.

• Tech savvy, Problem solving, data-driven decision-making through the stakeholders

• Team Building and Employee Engagement Capability.

• Adaptability towards change management.

• Stakeholder Management