Job Purpose
The Executive (EG1) – Cashiering & Collection role within Global Services – Finance is responsible for accurate and timely processing of Accounts Receivable transactions. The role supports global operations by ensuring efficient cash application, collections, reconciliation, and customer coordination while adhering to local governance and internal controls. The position works closely with global stakeholders, credit controllers, customer service, and banking partners to ensure seamless receivables management and cash flow optimization.
Key Accountabilities
Cashiering – Cash Application
- Process daily customer payments received through bank statements across multiple currencies with high accuracy and timeliness.
- Monitor and manage end‑to‑end cash receipting functions, including cash, cheques, wires, ACH, and credit card payments.
- Perform credit card batching, reconciliation, and allocation of high‑volume trade payments against invoices.
- Ensure proper documentation and application of incoming cash to customer receivables.
- Apply and adjust cross‑currency allocations, including bank charges, exchange rate differences, withholding tax (WHT), write‑offs, and chargebacks.
- Process large volumes of payments relating to prepaid subscriptions received from subscription agents.
- Handle daily payment‑related queries from the Customer Service team.
- Work closely with Credit Controllers to resolve payment discrepancies, including historical mismatches, overpayments, and underpayments.
- Liaise with customers, banks, and internal Sage stakeholders to resolve unapplied and unidentified cash.
- Maintain accurate records through scanning, archiving documentation, and managing shared mailboxes.
- Update tracking and status reports on shared drives in a timely and accurate manner.
- Respond promptly to requests for information or documentation from internal and external stakeholders.
- Participate in meetings with global counterparts and prepare and present PPTs for weekly and monthly reviews.
- Perform additional ad‑hoc tasks as assigned by the Senior Cashier.
Collections – Accounts Receivable
- Follow up with customers on outstanding invoices in line with defined SLAs.
- Review AR ageing reports daily to identify overdue accounts and initiate collection actions.
- Liaise with customers, banks, sales teams, and internal stakeholders to resolve payment issues.
- Prepare documentation for refunds, write‑offs, and withholding tax adjustments.
- Demonstrate strong knowledge of end‑to‑end refund processing.
- Conduct timely and accurate customer account reconciliations.
- Provide statements of accounts to customers upon request.
- Perform detailed research on disputed invoices and chargebacks, including analysis of invoices, credit memos, payment proofs, and delivery documentation.
- Collaborate with sales representatives and managers to resolve escalated or complex customer issues.
- Review problem accounts and disputed balances with the Credit Manager and provide recommendations.
- Update all collection activities and follow‑up notes accurately in Epicor / A2R systems.
- Review credit‑held orders daily and coordinate credit reviews to determine order release eligibility.
- Balance risk management with timely resolution of problem orders to protect company assets.
- Support new customer account reviews.
- Assist with one‑off reconciliation or improvement projects as assigned by senior team members.
Skills, Qualifications & Experience
- Commerce Graduate with 2–3 years of experience in Accounts Receivable, Cash Application, or Collections.
- Strong working knowledge of MS Office (Excel, Outlook, PowerPoint) with the ability to use tools efficiently for reporting and analysis.
- Good understanding of AR processes, multi‑currency transactions, reconciliations, and dispute management.
- Excellent communication and coordination skills for global stakeholder management.
- Strong attention to detail, time management, and problem‑solving abilities.
- A collaborative, adaptable team player with a supportive and proactive attitude.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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