Summary:
We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive. The ideal candidate should have at least 0-1 year of experience in a similar role and possess excellent communication and problem-solving skills. As an Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.
Company Does not provide any Cab Facility (US PROCESS - NIGHT SHIFT)
Roles and Responsibilities:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Handling escalated customer complaints and finding effective solutions.
- Providing product information and assistance to customers.
- Monitoring customer feedback and suggesting improvements to enhance the customer experience.
- Collaborating with other departments to ensure seamless communication and service delivery.
- Maintaining accurate customer records and documentation.
- Assisting with training and mentoring new customer service representatives.
- Participating in team meetings and contributing ideas to improve customer service processes.
Qualifications:
- Bachelor's degree in Business Administration or related field.
- At least 0-2 year of experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and meet deadlines.
- Proficiency in Microsoft Office applications.
- Customer-focused mindset and a passion for delivering exceptional service
