Job Requirements
Job Requirements
Position: Customer Service Executive-Retail Asset Inbound
Company: IDFC FIRST Bank
Job Type: Full-Time
Job Category: Service
Department: Service > Customer Experience > Customer Contact Centre > Retail Asset Inbound
Location: Airoli, Navi Mumbai, Maharashtra, India
IDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive-Retail Asset Inbound. As a Customer Service Executive, you will be responsible for providing exceptional service to our retail asset customers through inbound calls.
Key Responsibilities
- Handle inbound calls from retail asset customers and provide timely and accurate resolution to their queries and concerns
- Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
- Educate customers on various products and services offered by the bank and assist them in making informed decisions
- Collaborate with other departments to ensure prompt and efficient resolution of customer issues
- Maintain accurate and detailed records of customer interactions and transactions
- Meet and exceed individual and team targets for customer satisfaction and sales goals
- Continuously update knowledge of bank products, services, and processes to provide accurate and up-to-date information to customers
Requirements
- Bachelor's degree in any field
- Minimum of 1 year experience in customer service, preferably in the banking or financial industry
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in using computer systems and applications
- Willingness to work in rotational shifts, including weekends and holidays
- Fluency in English and Hindi, knowledge of regional languages is a plus
We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and have the required qualifications, we would love to hear from you. Apply now to join our team at IDFC FIRST Bank as a Customer Service Executive-Retail Asset Inbound.
