. Epic System

Roles & Responsibilities:

• Epic Analyst will provide primary support for their designated application/module.

• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

• Provide on-going system support and maintenance based on support roster

• Respond in a timely manner to system issues and requests

• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.

• Handle and deliver Service Request / Change Request / New Builds

• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs

• Perform/support regular / periodic system patch, maintenance and verification.

• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization

• Perform/support the work required to comply with audit and security requirements.

• Require to overlap with client business or office hours

• Comply with Compliance requirements as mandated by the project

Professional & Technical Skills:

- Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)

- Experience in troubleshooting and resolving application issues.