Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Red Hat OpenShift

Good to have skills : AWS CloudFormation

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an OpenShift Configuration & Administration, you will Provide L1/L2 operational support for the OpenShift platform and hosted workloads. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Act as a support point for user issues related to namespaces, deployments, access, quotas, routes, storage, and platform availability.
• Troubleshoot and resolve platform incidents impacting applications, pipelines, or users within defined SLAs.
• Participate in on-call and shift-based support rotations as part of infrastructure operations.
• Coordinate with application, DevOps, cloud, network, and security teams during major incidents.
• Monitor OpenShift clusters for health, performance, and capacity using standard monitoring and alerting tools.
• Perform routine cluster health checks covering nodes, pods, operators, and control plane components.
• Proactively identify risks such as resource exhaustion, node pressure, or failing workloads and take preventive action.
• Support platform availability and assist in failover or recovery activities when required.
• Support OpenShift networking components such as routes, ingresses, services, and service exposure.
• Maintain and update operational runbooks, SOPs, and troubleshooting guides for OpenShift operations.
• Troubleshoot and resolve Openshift issues related to availability, connectivity, performance, capacity, and data access within defined SLAs.
• Participate in on call and shift based support rotations as part of the infrastructure operations model.
• Maintain accurate incident records and operational metrics for reporting.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Red Hat OpenShift.
• Good To Have Skills: Experience with AWS CloudFormation.
• Additional Skills: AWS Cloud, Unix/Linux administration, Networking Fundamentals.
• Strong understanding of container orchestration and management.
• Familiarity with application monitoring and performance tuning.
• Experience in troubleshooting and resolving application issues.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Red Hat OpenShift.
• Flexible to work in Shifts during weekday & Weekend during India hours (7 AM - 10 PM IST)
• This position is based at our Pune office.
• A 15 years full time education is required.
  
  

, 15 years full time education