Enterprise Account Lead

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers.

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview 

We're looking for a high-ownership, commercially driven, and customer-obsessed leader to own and scale our most strategic enterprise relationships. This is a high-impact role that works closely with the Founder and leadership team on key accounts, driving customer success, revenue growth, and long-term strategic value.

The ideal candidate brings a strong mix of enterprise account leadership, P&L ownership, strategic thinking, and execution rigor, along with the ability to operate confidently with senior stakeholders.

Key Responsibilities

1. Strategic Account Ownership

• Own a portfolio of high-value enterprise accounts with end-to-end accountability across customer outcomes, account health, and long-term strategic value
• Serve as the executive face of Fundamento for key customers, building trusted relationships with senior stakeholders and influencing critical business conversations
• Drive long-term account strategy by developing a deep understanding of customer priorities, business context, and growth opportunities

2. P&L Ownership

• Own the commercial charter across strategic accounts, including retention, expansion, profitability, and long-term revenue growth
• Lead value-driven customer conversations around ROI, adoption, scale, and business impact
• Identify and unlock opportunities for deeper account expansion and stronger wallet share

3. Process Building & Operational Excellence

• Build and strengthen the operating cadence for enterprise account management, including account planning, business reviews, escalation management, growth planning, and risk visibility
• Create scalable processes and frameworks that improve how strategic accounts are managed, reviewed, and grown over time
• Bring structure and rigor to account operations while ensuring teams stay agile and customer-focused

4. Executive Stakeholder Management & Business Leadership

• Lead complex customer situations across escalations, strategic asks, delivery trade-offs, and business-critical decisions
• Partner closely with leadership and cross-functional teams to ensure enterprise accounts are managed with clarity, urgency, and strong business judgment
• Drive alignment across internal and external stakeholders to ensure customer commitments are met with excellence 

5. Team Leadership & Enablement

• Lead and mentor a high-performing enterprise account team, raising the bar on ownership, strategic thinking, and stakeholder management
• Coach the team to operate with stronger commercial orientation, executive maturity, and business context
• Build a culture of accountability, customer excellence, and high-quality execution

• 7–11+ years of experience in Enterprise Account Management / Customer Success / Strategic Accounts
• Proven experience handling large enterprise customers and high-value relationships
• Prior experience in Voice AI / Conversational AI / SaaS / B2B tech
• Experience working with BFSI clients is strongly preferred
• Demonstrated experience owning revenue, retention, expansion, and/or P&L
• Prior people management experience with the ability to lead high-performing teams
• Strong executive presence and ability to engage with senior external stakeholders
• Ability to balance strategic thinking with hands-on execution
• Strong comfort with data, metrics, and analytical decision-making
• High ownership, commercial mindset, and ability to thrive in fast-paced environments

What We Offer

• High-Impact Work: Play a defining role in shaping how some of India's largest enterprises engage with millions of customers through AI-led voice experiences.
• Ownership & Autonomy: Own some of Fundamento's most strategic customer relationships with meaningful accountability across revenue, customer outcomes, account growth, and long-term business impact.
• Founder-Led Exposure: Work closely with the Founder and leadership team on high-priority accounts, strategic decisions, and category-defining customer partnerships.
• Flexibility & Competitive Rewards: We offer flexibility, competitive compensation, and strong growth opportunities for individuals looking to build meaningful long-term impact.

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Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India's leading financial institutions