Enterprise Account Executive

EXPERIENCE 6–8 years B2B enterprise sales

DOMAIN CX / CCaaS — non-negotiable

TERRITORY Indonesia · Malaysia · Philippines · Australia · Singapore

LOCATION Kapture HQ, Brigade Summit, Bengaluru (in-office)

TRAVEL Monthly APAC fly-ins — budgeted & expected

OTE Competitive fixed + uncapped commission

AVAILABILITY Immediate joiners strongly preferred

What you're walking into

Kapture CX is an AI-native vertical CX platform — purpose-built for BFSI, Retail, Travel and Energy enterprises. Not another horizontal helpdesk. 1,000+ customers. 18 countries. Profitable. Growing 80% year-on-year.

The APAC expansion is real and happening now. Indonesia already has 10 paying enterprise customers. Malaysia's BNM just updated RMiT data localisation rules in November 2025 — Zendesk can't comply, we can. Australia's energy retailers are scoring poorly on CX benchmarks and actively buying. The pipeline is researched, named, and waiting. What's missing is the person to close it.

You'll own a geography and a vertical. Build the account list. Run the outreach. Fly to Jakarta or Sydney when deals demand it. Navigate the partner ecosystem. Close deals from $30K to $150K ACV — and earn commission on every single one of them, uncapped.

What you'll own

Own a region and vertical — completely

You get a geography (Indonesia + Philippines, or Malaysia + Singapore + ANZ — decided together). You build the target account list, score it, and work it. Your name is on the number. No shared credit, no committee-style accountability.

Prospect like your commission depends on it — because it does

LinkedIn outbound, cold calls, warm intros, partner referrals, event follow-ups. You don't wait for marketing to feed you. You build a pipeline when a pipeline doesn't exist.

Fly to APAC — consistently

Monthly fly-ins to your markets, minimum. Jakarta, KL, Manila, Sydney, Singapore. In-person relationships close deals that email chains can't. Travel is budgeted, expected, and fully supported.

Run enterprise sales cycles end-to-end

Discovery, demo, POC scoping, commercial negotiation, stakeholder management, close. $50K ACV average, 45–90 day cycles. You run the whole play — pre-sales SE covers the technical depth, you own everything else.

05 Activate and co-sell with partners

Partner-sourced deals convert at 3X better than cold outbound. You work with the Partner Manager to build a joint pipeline and co-sell on big deals.

Attend events — with a close plan

Attend and run events. You don't attend to learn — you go with 10 pre-set meetings and a clear next step for each one.

Feed intelligence back in

What's working, what objections are you hearing, which competitors are showing up, what's the market telling you. You're our ears in APAC. That intelligence shapes roadmap, pricing, and positioning.

What we need you to have

★ CX / CCaaS experience

MANDATORY — no exceptions

You've sold CX platforms, contact centre software, or CX automation. You know what AHT, FCR, CSAT and ticket deflection mean without Googling them.

★ 6–8 years enterprise sales

MANDATORY — no exceptions

You've closed $50K–$200K ACV deals. You know what a multi-stakeholder enterprise cycle looks like. You've lost deals too — and you know exactly why.

Also required

• APAC market exposure — you've sold into or worked with buyers in Indonesia, Malaysia, Philippines, Australia, or Singapore
• Hunter DNA — self-sourced pipeline percentage, biggest cold-sourced deal, what your outbound cadence looks like. We will ask for specifics.
• SaaS / technology platform sales — you sell outcomes and ROI, not features
• Immediate availability — pipeline is live and buyers are evaluating now

This role is NOT for you if

✕ You need a full inbound pipeline to hit your number — thin pipeline makes you anxious rather than hungry

✕ You've never done significant outbound prospecting and expect an SDR to do it for you

✕ You prefer strategy decks over customer calls

✕ You need a predictable 9-to-6 routine — APAC deals don't observe Bengaluru time zones

✕ You want a senior title without a senior number — the OTE is uncapped because the accountability is real

What you can make

Competitive fixed base. Benchmarked against APAC enterprise SaaS AE market rates.

The commission is uncapped. There is no ceiling on what you earn once you're past your base attainment. Health insurance, PF and standard Kapture benefits package

How it works

Location: Brigade Summit, ITPL Main Road, Mahadevapura, Bengaluru. In-office, every day. We believe in in-person collaboration for speed, energy, and the deal with war-room conversations that don't happen on Slack.

Travel: Monthly APAC fly-ins, minimum. All flights, hotels, client entertainment covered. You decide when to go based on pipeline logic, not permission requests.

Time zones: Your buyers are in Jakarta, Sydney, KL. Sometimes that means early calls, sometimes late ones. The comp reflects that expectation.

Reporting rhythm: Weekly pipeline review with VP. Monthly business review. No daily activity tracking. We measure pipelines built, meetings held, revenue closed.