Engineering Lead/Technical PM

About the Role

We are seeking a Tech Project Manager to lead structured delivery across complex, multi-team initiatives. This role is ideal for someone who is PM-driven, highly organised, and able to bring rigour and clarity into ambiguous environments.

The role requires someone who can navigate stakeholders independently, drive structured execution across cross-functional teams, and relentlessly follow up to ensure progress. Prior experience with vendor coordination and work within financial services, risk, and compliance domains is strongly preferred.

Key Responsibilities

1. Project & Delivery Management (Primary Focus)

· Drive end-to-end project planning, execution, and delivery across engineering, product, data, compliance, and operations teams.

· Establish and maintain structured delivery plans, sprint plans, WBS, RAID logs, decision registers, and program reporting.

· Build quarterly and annual roadmaps for technology and capability development.

· Bring rigour, discipline, and predictability to execution; manage risks, dependencies, scope, and timelines.

· Run governance routines: status reviews, steering updates, stakeholder cadences, and cross-team alignment forums.

· Demonstrate a persistent, action-driven approach — follow up relentlessly, close loops, and ensure accountability.

2. Documentation & Clarity-Building

· Produce and maintain high-quality documentation including BRDs, FRDs, process maps, workflows, project plans, and decision records.

· Translate fragmented or ambiguous input into clear, structured artefacts that drive alignment.

· Ensure teams operate with a documentation-first and audit-ready mindset.

3. Stakeholder Management

· Engage independently with senior technology, business, operations, risk, procurement, and vendor stakeholders.

· Ensure clear expectations, alignment, and transparency across diverse stakeholder groups.

· Navigate organisational ambiguity, conflicting priorities, and fragmented processes with confidence and ownership.

4. Business Analysis & Process Definition

· Lead requirements gathering and process mapping for workflows, tracking mechanisms, and case-management-related capabilities.

· Simplify complex or unclear requirements into structured workflows and actionable specifications.

· Support translation of regulatory/business requirements into clear deliverables for engineering teams.

5. Vendor & Procurement Management

· Coordinate vendor engagement, onboarding, delivery milestones, and commercial/procurement alignment.

· Ensure vendors meet expectations regarding timelines, documentation, quality, and operational readiness.

· Provide structured oversight and escalate issues where needed.

6. Cross-Functional Delivery in Ambiguous Environments

· Manage setup, configuration, governance, and integration of SaaS platforms supporting workflow and case management needs.

· Operate effectively in environments with unclear ownership, evolving processes, or organisational gaps.

· Bring order to ambiguity using documentation, structured communication, and disciplined follow-through.

· Identify blockers early and proactively drive resolutions across teams.

Overview

The Customer Assurance (CA) Programme is a strategic initiative to modernise and scale how the organisation responds to customer due‑diligence, assurance, and trust requests. The programme is anchored on the deployment of a centralised Trust Centre, powered by SafeBase (by Drata), to provide secure, automated, and consistent responses to customer questionnaires while reducing operational burden on assurance teams.

The programme is a core component of the broader Operational Risk and Controls portfolio and underpins enterprise commitments around transparency, regulatory confidence, and customer trust.

Business Problem

• Customer assurance requests are high‑volume, manual, and fragmented across teams and tools.
  
• Lack of central governance and automation results in:
  
• Long response times
  
• Repetitive manual data entry
  
• Inconsistent answers to customers
  
• High dependency on SMEs and audit teams
  
• Growing regulatory and client expectations make the current operating model unsustainable at scale.
  
  

Current Status

• Vendor contract completed and platform onboarded (Drata / SafeBase)
  
• Production architecture governance and approvals in progress, targeting mid‑April go‑live
  
• Knowledge base build‑out and risk acceptance activities underway
  
  

Why an Engineering Lead in India Is Critical

The programme has moved from vendor onboarding to execution and scale, creating a clear need for hands‑on engineering leadership. The India‑based Engineering Lead will:

• Own end‑to‑end engineering delivery of the Customer Assurance Trust Centre
  
• Drive production readiness, governance artefacts (design documents and review) and release execution
  
• Act as the single engineering accountable across vendors, internal platforms, and assurance stakeholders
  
• Reduce dependency on ad‑hoc contractor support and unblock delayed milestones
  
• Enable transition from Phase 1 go‑live to Phase 2 scale‑out without delivery risk
  

Role Scope – Engineering Lead (India)

• Technical ownership of the Customer Assurance Trust Centre
  
• Governance, architecture, and release management ownership
  
• Vendor and stakeholder coordination (Security, Risk, Ops, Compliance)
  
• Delivery of roadmap milestones and operational stability
  
• Establishing sustainable engineering run‑books and controls
  
  

Preferred Skills & Experience

• 7–12 years of experience in Project Management, Business Analysis, or Program Delivery roles.
  
• Proven track record of delivering complex, multi‑team projects with strong rigour and documentation discipline.
  
• Strong skills in documentation, communication, requirements definition, process mapping, and governance.
  
• Ability to work persistently and assertively — pushing teams, tracking actions, and driving closure.
  
• Experience coordinating with procurement, PMO, and vendor teams.
  
• Familiarity with case‑management concepts (Pega, Appian, SNOW, Salesforce FSC) is helpful but not mandatory.
  
• Working knowledge of cloud, data, or engineering concepts (coordination level, not deep architecture).
  
• Agile delivery experience; certifications (PMP, Agile, PRINCE2, SAFe) are an advantage.