Job Description

About the Role

We are seeking a Tech Project Manager to lead structured delivery across complex, multi-team initiatives. This role is ideal for someone who is PM-driven, highly organised, and able to bring rigour and clarity into ambiguous environments.

The role requires someone who can navigate stakeholders independently, drive structured execution across cross-functional teams, and relentlessly follow up to ensure progress. Prior experience with vendor coordination and work within financial services, risk, and compliance domains is strongly preferred.

Key Responsibilities

Project & Delivery Management (Primary Focus)
Drive end-to-end project planning, execution, and delivery across engineering, product, data, compliance, and operations teams.
Establish and maintain structured delivery plans, sprint plans, WBS, RAID logs, decision registers, and program reporting.
Build quarterly and annual roadmaps for technology and capability development.
Bring rigour, discipline, and predictability to execution; manage risks, dependencies, scope, and timelines.
Run governance routines: status reviews, steering updates, stakeholder cadences, and cross-team alignment forums.
Demonstrate a persistent, action-driven approach — follow up relentlessly, close loops, and ensure accountability.
Documentation & Clarity-Building
Produce and maintain high-quality documentation including BRDs, FRDs, process maps, workflows, project plans, and decision records.
Translate fragmented or ambiguous input into clear, structured artefacts that drive alignment.
Ensure teams operate with a documentation-first and audit-ready mindset.
Stakeholder Management
Engage independently with senior technology, business, operations, risk, procurement, and vendor stakeholders.
Ensure clear expectations, alignment, and transparency across diverse stakeholder groups.
Navigate organisational ambiguity, conflicting priorities, and fragmented processes with confidence and ownership.
Business Analysis & Process Definition
Lead requirements gathering and process mapping for workflows, tracking mechanisms, and case-management-related capabilities.
Simplify complex or unclear requirements into structured workflows and actionable specifications.
Support translation of regulatory/business requirements into clear deliverables for engineering teams.
Vendor & Procurement Management
Coordinate vendor engagement, onboarding, delivery milestones, and commercial/procurement alignment.
Ensure vendors meet expectations regarding timelines, documentation, quality, and operational readiness.
Provide structured oversight and escalate issues where needed.
Cross-Functional Delivery in Ambiguous Environments
Manage setup, configuration, governance, and integration of SaaS platforms supporting workflow and case management needs.
Operate effectively in environments with unclear ownership, evolving processes, or organisational gaps.
Bring order to ambiguity using documentation, structured communication, and disciplined follow-through.
Identify blockers early and proactively drive resolutions across teams.

Overview

Additional information about the program:

The Customer Assurance (CA) Programme is a strategic initiative to modernise and scale how the organisation responds to customer duediligence, assurance, and trust requests. The programme is anchored on the deployment of a centralised Trust Centre, powered by SafeBase (by Drata), to provide secure, automated, and consistent responses to customer questionnaires while reducing operational burden on assurance teams.

The programme is a core component of the broader Operational Risk and Controls portfolio and underpins enterprise commitments around transparency, regulatory confidence, and customer trust.

Business Problem

Customer assurance requests are highvolume, manual, and fragmented across teams and tools.
Lack of central governance and automation results in:

Long response times
Repetitive manual data entry
Inconsistent answers to customers
High dependency on SMEs and audit teams

Growing regulatory and client expectations make the current operating model unsustainable at scale.

Current Status

Vendor contract completed and platform onboarded (Drata / SafeBase)
Production architecture governance and approvals in progress, targeting midApril golive
Knowledge base buildout and risk acceptance activities underway

Why an Engineering Lead in India Is Critical

The Programme Has Moved From Vendor Onboarding To Execution And Scale, Creating a Clear Need For Handson Engineering Leadership. The Indiabased Engineering Lead Will

Own endtoend engineering delivery of the Customer Assurance Trust Centre
Drive production readiness, governance artefacts (design documents and review) and release execution
Act as the single engineering accountable across vendors, internal platforms, and assurance stakeholders
Reduce dependency on adhoc contractor support and unblock delayed milestones
Enable transition from Phase 1 golive to Phase 2 scaleout without delivery risk

Role Scope – Engineering Lead (India)

Technical ownership of the Customer Assurance Trust Centre
Governance, architecture, and release management ownership
Vendor and stakeholder coordination (Security, Risk, Ops, Compliance)
Delivery of roadmap milestones and operational stability
Establishing sustainable engineering runbooks and controls

Requirements

Preferred Skills & Experience

7–12 years of experience in Project Management, Business Analysis, or Program Delivery roles.
Proven track record of delivering complex, multiteam projects with strong rigour and documentation discipline.
Strong skills in documentation, communication, requirements definition, process mapping, and governance.
Ability to work persistently and assertively — pushing teams, tracking actions, and driving closure.
Experience coordinating with procurement, PMO, and vendor teams.
Familiarity with casemanagement concepts (Pega, Appian, SNOW, Salesforce FSC) is helpful but not mandatory.
Working knowledge of cloud, data, or engineering concepts (coordination level, not deep architecture).
Agile delivery experience; certifications (PMP, Agile, PRINCE2, SAFe) are an advantage.

check(event) ; career-website-detail-template-2 => apply(record.id,meta) mousedown=lyte-button => check(event) final-style=background-color:#9647FD;border-color:#9647FD;color:white; final-class=lyte-button lyteBackgroundColorBtn lyteSuccess lyte-rendered=>

Engineering Lead/Technical PM