Join our Team
About this Opportunity:
Second Level Operations Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What will you do :
The main job responsibilities are specified as follows:
- To manage the team for delivery of services as per agreed SLA/WLA with customer.
- Escalation handling.
- CSR Review with PA responsible
- TT/ CR Performance Management & Reporting
- To ensure RCA for any Critical event.
- To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs.
- To ensure all the activities are conducted are executed as per MSTOP guidelines.
- To ensure all the MIRs are released as per MSTOP guidelines.
- Monitoring and review of TT, CR and AT on daily basis.
- Ensure that User Access Control is implemented as MSTOP process and regular review is in place.
- To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.
- To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To contribute in the creation and improvements to procedures and routines within the department / group.
- Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC
- To initiate, support and implement uniform organizational processes.
- Authorized to report security breach incidences.
- Authorized to raise CSR
The skills you bring:
- Bachelor level, in engineering (IT, Telecom) or
- 2-4 years experience in Operations, Customer handling and technical support.
- Experience in Ericsson Charging System will be preferred.
- ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference.
Additional responsibilities:
One will help with Assurance support activities
- Incident management
- You will assist with Problem management
- System administration
- And you will work with Charging and Billing operations
Why join EricssonAt Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 781025
