Email and Chat Support Intern

Email and Chat Support Intern

Inficore Soft

Location: Remote

Type: Full-Time Internship

Stipend: 18,000/month

Duration: 13 Months

Inficore Soft is looking for an Email and Chat Support Intern who can handle customer interactions professionally and ensure smooth communication across digital channels. This role provides hands-on experience in customer support, communication handling, and issue resolution in a real-time environment.

Key Responsibilities

Respond to customer queries through email and chat in a timely manner

Provide accurate information and resolve issues effectively

Maintain clear, professional, and helpful communication with users

Escalate complex concerns to the appropriate team when needed

Track and record customer interactions and updates

Follow standard support processes and response guidelines

Ensure a high level of customer satisfaction and service quality

Assist in improving response templates and support workflows

Required Skills

Strong written communication skills in English

Basic computer knowledge and typing proficiency

Ability to manage multiple conversations simultaneously

Good problem-solving and interpersonal skills

Attention to detail and understanding of customer needs

Patient and customer-focused approach

Ability to work independently in a remote environment

Eligibility Criteria

Students or recent graduates from any discipline

Freshers with good communication skills are encouraged to apply

Candidates with prior support or communication experience will have an advantage

Must be available for a full-time remote internship

Perks and Benefits

Stipend of 18,000 per month

Hands-on experience in customer support and communication

Internship completion certificate

Opportunity to build professional communication skills

Exposure to real-world support tools and processes

Learning-focused and growth-oriented environment

This internship is ideal for individuals who want to start their career in customer support, operations, or client management while gaining practical experience in handling real-world interactions.