Email and Chat Support Intern

Email and Chat Support Intern (Remote) Skillzenloop

Location: Remote

Type: Full-Time Internship

Stipend: 17,000/month

Duration: 13 Months

Skillzenloop is hiring an Email and Chat Support Intern to handle customer communication and provide timely assistance through digital channels. This role is ideal for students and freshers who want hands-on experience in customer support, communication management, and client handling in a professional environment.

Key Responsibilities

Handle customer queries through email and chat in a timely and professional manner

Provide accurate information and resolve customer issues effectively

Maintain clear and professional communication with clients

Escalate complex issues to the relevant teams when required

Maintain records of customer interactions and updates

Follow standard operating procedures for support processes

Ensure high levels of customer satisfaction and response quality

Assist in improving support processes and response templates

Required Skills

Strong written communication skills in English

Basic computer knowledge and typing skills

Ability to handle multiple conversations simultaneously

Good problem-solving and interpersonal skills

Attention to detail and ability to understand customer concerns

Patience and a customer-focused approach

Ability to work independently in a remote environment

Eligibility Criteria

Students or recent graduates from any discipline

Freshers are encouraged to apply

Candidates with good communication skills will have an advantage

Must be available for a full-time remote internship

Perks and Benefits

Monthly stipend of 17,000

Hands-on experience in customer support and client communication

Internship completion certificate

Opportunity to build professional communication and support skills

Exposure to real-world support tools and workflows

Learning-focused and growth-oriented environment

This internship is a great opportunity for individuals looking to start their career in customer support, operations, or client management and gain practical experience in handling real-world customer interactions.