Ecommerce Specialist

Marketplace Management

Own end-to-end operations on Amazon Seller Central (US) — listings, catalog hygiene, A+ content, brand store, and Buy Box strategy

Maintain account health metrics: ODR, Late Shipment Rate, and policy compliance

Monitor and respond to customer feedback, cases, and escalations proactively

Identify and expand to relevant secondary marketplaces (Walmart US, Thrive Market, etc.) where applicable D2C Website Operations

Manage D2C Shopify storefront end-to-end — product listings, collections, pricing, and promotional calendar

Optimize the customer journey for conversion: landing pages, checkout flow, and product discoverability

Coordinate with design and tech for seasonal updates, new launches, and site performance improvements Inventory & Warehouse Management

Manage stock allocation from US warehouse across Amazon FBA, Shopify D2C, Thrive Market, and other active marketplaces

Plan and execute FBA replenishment shipments from the US warehouse to Amazon fulfillment centers

Forecast demand per channel to prevent stockouts and avoid excess FBA storage fees Sales Performance & Growth

Track and report daily/weekly KPIs: revenue, units sold, ACOS, TACOS, conversion rate, and sessions

Collaborate with the marketing team on Sponsored Ads (SP, SB, SD) strategy and budget allocation

Flag performance anomalies early and drive corrective action without waiting to be asked

Contribute to pricing strategy, deal calendars (Prime Day, BFCM), and promotional planning

Experience & Skills

Must-Have

4–5 years of hands-on e-commerce operations experience (agencyor brand-side)

Demonstrated experience managing Amazon Seller Central for the USA market

Experience managing multi-channel inventory across FBA, D2C, and third-party marketplaces

Working knowledge of Shopify for D2C storefront management

Proficiency with Amazon Ads console and core PPC metrics (ACOS, ROAS, TACOS)

Comfortable with data — Excel/Sheets, Seller Central reports, and inventory dashboards