Ecommerce Specialist

Company Description

BolsterBiz specializes in providing comprehensive offshoring and outsourcing services to foster business growth, enhance operational efficiency, and ensure long-term success. With over 2,000 completed projects and a client base of more than 100 in the USA, BolsterBiz has a proven track record in delivering cost-effective solutions while achieving a 95% client retention rate. Our key offerings include 24/7 customer support outsourcing, IT staff augmentation, data analytics, internet research, and digital marketing. Focused on delivering high-quality and scalable services, we connect businesses with expert professionals to achieve their goals effectively and economically.

Job Summary:

BolsterBiz seeks a proactive and experienced Ecommerce Specialist to join our team. The ideal candidate will bring expertise, independence, and a results-driven mindset to support and enhance our e-commerce and logistics operations.

Responsibilities:

• Handle customer queries via Phones, Emails and Chat with exceptional professionalism.
• Collaborate with manufacturers, couriers, and other stakeholders in our business.
• Manage POs, refunds, discounts, inventory, and damage trackers.
• Operate Shopify for order management and inventory control.
• Assist in creating and refining processes and implementing strategic solutions.
• Support online marketing efforts using tools like Canva, Pinterest, and Instagram.

Requirements:

• At least 2.5 - 3 years of international customer support experience in E-commerce domain is preferred (Voice/Phone Support Preferred)
• Proficient in Shopify and e-commerce platforms.
• Knowledge of e-commerce operations is highly desirable.
• Familiarity with online shopping trends and tools (Canva, social media marketing).
• Familiarity with CRM tool, Gorgias CRM Preferred.
• Strong problem-solving, communication, and organizational skills.
• A proactive, curious, and independent work ethic.
• Open to work in NIGHT SHIFT.

Qualities We Value:

• Go-getter attitude with a desire to innovate and take initiative.
• Ability to work with minimal supervision and contribute to strategy building.
• Team-oriented and customer-focused mindset.

Join us and be part of a team that values initiative, innovation, and customer excellence!