Job Title: eCommerce Manager
Location: Delhi NCR, India (Global eCommerce Excellence Centre)
Reports To: Business
Role Purpose
The eCommerce Channel Growth Manager UK & EU will own and drive our client's International's eCommerce business across the UK & EU markets, with responsibility for key brand portfolios. Based out of our client's Global eCommerce Excellence Centre in India, this role will act as the end-to-end business owner for UK & EU eCommerce channels with a strong focus on Amazon and other regional e-tail platforms. This includes managing brand building, performance marketing, sales growth, content optimization, and operational excellence.
Key Responsibilities
Business Ownership
- Lead portfolio performance across Amazon UK, Amazon EU marketplaces, and other regional eCommerce platforms (Boots.com, Superdrug.com, Ocado, niche beauty/wellness e-tailers).
- Own the P&L for UK & EU eCommerce channels; deliver topline growth and profitability targets.
- Develop and execute account-specific eCommerce business plans.
Brand Building & Performance Marketing
- Drive brand visibility and equity online through content optimization, ratings & reviews management, and storefront development.
- Lead performance marketing strategies on Amazon and other platforms (AMS, Sponsored Ads, DSP, Deals, Coupons, Promotions).
- Collaborate with global marketing teams to ensure digital campaigns and activations are aligned with brand positioning.
Analytics & Insights
- Leverage platform analytics (Amazon Brand Analytics, Helium10, etc.) to track performance, shopper behavior, and competitive benchmarks.
- Generate actionable insights for category growth and portfolio optimization.
- Provide management dashboards on KPIs (traffic, conversion, share of voice, sales velocity, profitability).
Operational Excellence
- Work with logistics, supply chain, and local teams to ensure high fill rates, on-time availability, and platform compliance.
- Coordinate with platform partners on demand planning, promotions, and supply alignment.
- Support pricing, margin management, and customer service excellence.
Team Leadership
- Manage and mentor one direct report responsible for analytics and logistics coordination.
- Build cross-functional alignment with regional sales, marketing, and supply chain teams.
Candidate Profile
Experience
- 58 years of experience in eCommerce channel management.
- Strong expertise in Amazon growth management (brand building + performance marketing).
- Experience with global eCommerce operations (UK/EU/US markets) strongly preferred.
- Prior FMCG, Beauty, or Consumer Healthcare eCommerce experience desirable.
Skills & Competencies
- Deep understanding of Amazon ecosystem (AMS, A+ Content, SEO, DSP, promotions).
- Strong analytical skills with ability to interpret data and drive insights-based actions.
- Proven commercial acumen with ownership of P&L or sales growth targets.
- Strong negotiation and relationship management skills with platform partners.
- Ability to work in a global matrix setup and collaborate across geographies.
Qualifications
- Bachelor's degree in Business, Marketing, or related discipline (MBA preferred).
- Proficiency in Excel, PowerPoint; familiarity with Amazon Seller/Vendor Central and eCommerce analytics tools.
