E-Commerce Executive

Company Description

Very Much Indian is a Shark Tank–funded brand committed to reviving and showcasing heritage sarees for the new generation, with Paithani sarees as our signature offering. Backed by the craftsmanship of over 3,000 weavers across 8 states of India, we specialize in authentic handloom sarees crafted in pure silk and pure cotton. Renowned for their unmatched sheen, refined designs, and intricate craftsmanship, our sarees embody timeless tradition with contemporary elegance.

Role Summary

We are looking for a dedicated and detail-oriented Ecommerce Executive and Customer Service Executive to join our team in Pune. The ideal candidate will manage day-to-day ecommerce operations while ensuring an excellent customer experience across all platforms.

Key Responsibilities:

• Manage day-to-day ecommerce store operations
• Generate dispatch labels and ensure accurate packaging
• Ensure timely processing and shipment of daily orders
• Coordinate with delivery partners for smooth logistics
• Handle inbound and outbound inventory management
• Maintain accurate stock levels across all platforms
• Manage order returns and work towards minimizing return rates
• Resolve customer queries and manage feedback efficiently
• Enhance overall customer experience across platforms
• Coordinate with third-party marketplaces to drive sales growth
• Work with account managers to plan and execute growth strategies
• Analyze sales data and optimize store performance

Qualifications

• Bachelor's degree in Business, Commerce, Fashion, or related field
• 1–3 years of experience in Ecommerce Operations (Fashion industry preferred)
• Strong knowledge of order processing and inventory management
• Experience with Shopify and ecommerce marketplaces preferred
• Proficiency in Excel and Google Sheets
• Strong coordination, communication, and problem-solving skills

Location: Pune

Full-Time | On-Site

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