Documentation Specialist

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position: IT Documentation / Control Specialist (Contract)

Job Summary

• The IT Documentation Specialist is responsible for creating, managing, and maintaining technical documentation related to IT systems, processes, and projects as per organization standards. This role ensures that all technical information is clear, accurate, and easily accessible to both technical teams and non-technical stakeholders.
• The specialist collaborates with IT teams to gather information and produce high-quality documentation that supports business operations and enhances user experience.

Key Responsibilities:

Create and Maintain Documentation:

Develop and update IT documentation, including user manuals, system guides, SOPs (Standard Operating Procedures), and technical specifications.Ensure documentation is clear, concise, and adheres to organizational standards.

Collaborate with IT Teams:

Work closely with IT departments, including development, infrastructure, and support teams, to gather necessary information.Translate complex technical concepts into easily understandable documentation.

Standardization and Organization:

Develop templates and guidelines for IT documentation.Organize and categorize documentation for easy access by stakeholders.

Review and Update:

Regularly review and revise documentation to ensure accuracy and relevance. Incorporate feedback from users and stakeholders to improve documentation.

Support Training and Knowledge Management:

Assist in the creation of training materials and resources.Contribute to the development of a knowledge base for IT systems and services.

Compliance and Security:

Ensure documentation complies with legal, regulatory, and security standards.Maintain confidentiality of sensitive IT information.Audit framework like ISO27001:2022, PCI DSS.

Qualifications:

Education: Bachelor's degree in Information Technology or any related field.

Experience:

1· Proven experience in technical writing or IT documentation.

2· Familiarity with IT systems, infrastructure, and IT Governance.

3· Experience banking domain will be an advantage.

Technical Skills:

• Proficiency in documentation tools (e.g., MS Office Suites, Share point, Confluence, JIRA or equivalent tool).
• Knowledge of diagramming tools.
• Knowledge of ITIL processes or IT project management.
• IT Asset Management (Software and Hardware)

Soft Skills:

• Strong written and verbal communication skills.
• Attention to detail and ability to meet deadlines

Address: Mizuho Global Services India Pvt. Ltd

16th Floor, Tower B

Unit No : 1601 to 1604

World Trade Center

Perungudi, Chennai - 600096