Dispatch Executive

Job Description:

Key Responsibilities

. Manage and plan daily dispatch schedules
. Coordinate between clients and internal operations teams
. Handle incoming call volume and maintain professional communication
. Monitor order status and ensure timely dispatch
. Address client queries and provide real-time updates
. Maintain dispatch tracking sheets in Excel
. Prepare daily & weekly reports
. Manage email communication with clients
. Ensure smooth coordination during operations to avoid communication gaps
. Maintain customer satisfaction through timely and accurate updates

Mandatory Requirements
. 3 - 5 years of experience in dispatch coordination / client coordination / order management
. Strong command in MS Excel
. Strong follow-up skills and time-management ability

Preferred Candidate
. Candidates with a Mechanical Engineering background (B.E. / Diploma preferred)
. Experience in manufacturing / engineering / industrial setup
. Ability to manage multi-task effectively