Director - Program & Project Management

Overall

Min 10 years of experience in IT program management Experience in driving enterprisescale transformation initiatives

Familiarity with making and pitching business case driving business case success

Risk Issue Management

Proficiency in risk management and governance frameworks

Monitor risks track issues and implement mitigation strategies

Conduct regular reviews audits and status meetings

Stakeholder Management

Handson experience in turning around CSAT and wining customer confidence

Engage with senior leadership DMsPMs clients TPT vendors cross functional teams and internal teams

Set and manage expectations Excellent conflict management and negotiation skills

Independently handle escalations address customer leadership concerns