About SaaS Labs
Every business talks about better customer conversations. SaaS Labs builds products that actually make them happen. From JustCall to Callpage to ServiceAgent.ai, we help thousands of businesses communicate better. With 300+ people across India, the US, and beyond, we're at an inflection point as AI reshapes business communication. Working here means total ownershipmoving fast, building big, and seeing real impact. If you're nodding along, let's talk.
The Flagship Product
With JustCall, we're leading the innovation on how sales and service teams connect with their customers using AI across calls, texts, emails, WhatsApp, and whatever comes next! It's a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.
Role Mission
We are looking for a Senior Product Manager to own the vision and execution for
ServiceAgent.AI and JustCall. These products are designed to redefine how customer-facing
teams operate using LLMs, conversation intelligence, and autonomous agent systems.
This is not a wrapper around ChatGPT role.
You will operate at the intersection of customer problems, AI capabilities, and business logic.
You will decide what the AI should do, when it should intervene, how it handles hallucination,
and how it drives genuine revenue impact for our customers. You will partner with AI engineers,
GTM leaders, and designers to ship experiences that are reliable, explainable and monetizable.
Key Responsibilities
- Product Strategy & Roadmap: Define and evolve the vision for ServiceAgent.AI and
- JustCall. You will balance immediate customer requests with long-term bets on
- agent-assist and autonomous workflows.
- Customer & Problem Discovery: Go beyond Jira tickets. You will interview sales reps,
- support agents, and ops leaders to distinguish between nice-to-have features and
- critical blockers that affect their bottom line.
- Drive Activation & Time-to-Value (TTV): Obsess over the First Mile of the user
- journey. You will identify friction points in onboarding and reduce the time it takes for a
- new user to reach their Aha! moment and realize actual value.
- Maximize Net Dollar Retention (NDR): Connect product usage to business health. You
- will identify features that drive stickiness and design expansion loops - usage triggers
- that signal when a customer is ready to upgrade or buy more seats (Product Qualified
- Leads).
- Deep Feature Adoption: Move beyond vanity metrics like Daily Active Users. You will
- be responsible for Feature Breadth measuring that launched capabilities are actually
- adopted into daily habits and aren't becoming shelfware.
- Execution & Delivery: Translate high-level strategy into shippable requirements. You
- will partner with Engineering and Design to ship fast, measure impact, and iterate based
- on data - not opinions.
What'll Make You a Great Match
- Experience: 10+ years of Product Management experience, with at least 23 years
- specifically building AI/ML or global SaaS products.
- AI Intuition: A strong grasp of LLM capabilities and constraints. You don't need to code
- models, but you must understand token limits, latency trade-offs, and how to prompt for
- consistency.
- Data Driven: You are comfortable with data and experimentation. You use metrics to
- validate your instincts.
- Builder Mindset: You have a history of shipping products that customers rely on, not
- just features that sit on a shelf.
- Communication: You can simplify complex technical AI concepts into clear value
- propositions for stakeholders and customers.
Because Life's Too Short For Boring Jobs
- Take time off when you need it. We trust you to manage your energy and schedule responsibly.
- We don't track hours, just impact. Work when you're most productive, as long as you show up for your team.
- Competitive pay that reflects your skills, experience, and the value you bring.
- Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.
- Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn't come with fine print.
SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.
