Job Description
The OTS Director will be responsible for working with stakeholders in the business service lines and corporate functions and technology to help define the functional architecture for the firm, identify functional gaps in our automation toolkit, assess and trial products existing in the organisation as well as other best in class tools, run trials, onboard selected products that are required to address the gaps in our functional architecture and can effectively address real business problems. The role will ensure that deliverables are tangible and constructed in such a way as to support the strategy execution.
Key Responsibilities Include:
Be a subject matter expert in Automation primarily low code/no code technologies from an opportunity identification/solution design perspective
Identifying functional capability gaps and investigate tools for evaluation
Develop functional requirements and success criteria for the product evaluation
Manage and run POC's working with IT, business and vendors
Develop business case and high-level target deployment view
Input into contracting and negotiations
Develop functional design best practices for replication, re-use and efficient delivery
Create product awareness and influence adoption
Develop product adoption opportunity landscape and track product adoption
Fully exploit product feature usage to improve ROI and expanding the scope of applicability
Collect user feedback, do periodic industry scan and feed in to product roadmap to vendor/IT
Contribute to functional architecture definition
Product onboarding & product rationalisation
Influence product roadmap
Develop operating model for how to optimise configuration/utilisation of the tool including product development model
Develop RACI/governance model for the product
Design product management requirements (e.g. system outages, production incidents)
Articulate cost of ownership for the product based on anticipated consumption model Agree vendor engagement strategy and feedback loop on functional requirements (this needs to be well established for products in production/established)
Build and maintain effective communications with key stakeholders, cross functional leaders and project team members
Guide and support project team members where necessary
Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability
Delivering regular and customised training to the support team
The successful candidate will combine strong project management skills and prior experience in this domain to deliver the benefits of transformational change
The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key
Experience:
15-20 Yrs of experience in automation product management ideally with a firm with a well established transformation agenda
Extensive professional experience and awareness of the Intelligent Automation tools, very good understanding of generative AI, AI and ML concepts
Significant experience of RPA technologies ideally Automation Anywhere or MS Power platform but other technologies acceptable
Significant experience of other Automation technologies gen AI, workforce management; workflow; OCR; email management; process intelligence
Experience in process intelligence and data transformation tools
Experience in BPM workflow technologies
Extensive professional experience and awareness of Intelligent Automation tools, very good
understanding of AI and ML concepts and tools
Direct experience of major international business transformation projects
Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing
Diverse industry and functional backgrounds gained through consulting or elsewhere
Understanding of or exposure to global real estate markets preferred but not essential
Needs to demonstrate significant credibility in having previously delivered Automation
identification/strategy/design and implementation programmes
Change/Leadership Skills
Influencing and Team work: Ability to influence others and move toward a common vision or goal.
Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Technical Skills
To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
Work with stakeholders to ensure understanding and support for proposed solutions
Automation experience in product management and implementations
Expertise in Generative AI and Agentic products in the industry
Behavioural Competencies
Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
You'll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe.
