Role Purpose and Scope:
The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account
- Work experience in an established Service organization with minimum 20 years of experience working within the Hitech / technology industry.
- 18-23 years of leadership role managing multiple delivery teams globally
- Ability to work with multiple delivery teams spread geographically supporting regional markets
- Graduation, MBA in Operations
- Preferred with Order Management, Deal Desk Support experience with any leading HiTech client.
- Demonstrated opportunity & pipeline forecasting methodology experience
- Proven experience of Digital Transformation implementation and working in complex IT environments
- Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
- Experience in detecting revenue recognition issues
- Experience in solution design, responding to RFP/ RFI's
- Proven experience working in a high-volume contract administration department
- Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
- Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
- Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
- Excellent analytical skills and expert proficiency in MS Office, Workspace
- Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
- global environment
- Black/ Green Belt certification would be an added advantage
