Director of Professional Services l SAAS l Series C l Gurgaon

Michael Page

Gurugram, India

10-15 Years

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Posted a day ago
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Early Applicant

Job Description

Must have managed TAM and PS functions
Must come from a strong technical background

Job Description

Lead, mentor, and scale a high-performing Professional Services and TAM organisation.
Own delivery excellence for implementations, technical onboarding, integrations, and solution customisation.
Act as the senior technical escalation point for strategic customers.
Engage directly with clients to understand technical requirements, architectural constraints, and integration needs.
Partner with Sales, Product, Customer Success, and Engineering to ensure smooth transitions, solution feasibility, and customer alignment.
Build repeatable delivery frameworks, methodologies, and best practices to enhance timetovalue.
Oversee resource planning, project governance, forecasting, and utilisation.
Drive customer satisfaction, retention, and expansion through highquality technical engagement.
Establish KPIs and operational metrics for service delivery and team performance.
Contribute to strategic planning, product feedback loops, and organisational scaling.

The Successful Applicant

A successful Director of Professional Services should have:

10-15+ years of experience in Professional Services, Technical Account Management, or similar functions within a SaaS or enterprise tech environment.
Strong technical background-experience with cloud platforms, APIs/integrations, enterprise architectures, and complex deployments.
Proven experience leading multi-disciplinary technical teams (TAMs, consultants, implementation engineers, etc.).
Exceptional client-facing communication skills with the ability to engage at both technical and executive levels.
Demonstrated success driving enterprise implementations and solving complex customer challenges.
Strong operational mindset-comfortable with forecasting, planning, processes, and delivery governance.
Ability to work cross-functionally and influence outcomes across Sales, Product, and Engineering.
A passion for building teams, improving processes, and delivering high-value customer outcomes.

What's on Offer

Work with a highly seasoned leadership team
Wealth creation opportunities

More Info

Job Type:

Permanent Job

Function:

Professional Services

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 143942737

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