Director of Operations

Director of Operations 

Podify is a media and production company helping founders, authors, speakers, and mission-driven organizations build platforms that amplify their message and expand their impact.

We are looking for a Head of Operations to take ownership of our entire delivery engine, ensuring projects are delivered on time, clients are supported at a high level, and the team operates efficiently without constant founder involvement.

Your primary responsibility to ensure operational excellence at all levels of the business.

This is a leadership role responsible for building and running the operational system that powers the company.

This person owns everything from client signs to the client gets results

• Ensure all client deliverables are completed on time
• Build and maintain production timelines across all accounts
• Identify delays early and proactively solve them
• Create a system where late delivery becomes rare
  

• Own the day-to-day client experience across all accounts
• Ensure clients feel informed, supported, and confident
• Handle escalations before they reach the founder
• Improve retention by creating consistency and trust
  

• Design and implement a clear production workflow (end-to-end)
• Standardize how episodes, clips, and assets move through the system
• Reduce chaos, rework, and missed details
• Implement QA (quality assurance) checkpoints
  

• Manage editors, producers, and support team members
• Ensure everyone knows priorities, deadlines, and expectations
• Identify underperformance and fix it quickly
• Balance workloads across the team
  

• Know exactly how much work the team can handle at any given time
• Prevent overload before it happens
• Help leadership understand when to hire or adjust scope
  

• Build SOPs (Standard Operating Procedures) for repeatable work
• Implement tools (ClickUp, Notion, etc.) in a way that actually works
• Continuously improve efficiency and reduce friction
  

• Act as a filter so the founders are not pulled into day-to-day issues
• Only escalate what truly requires leadership input
• Help transition the company from founder-dependent → system-driven
  

Within 60–90 days:

• 95%+ of deliverables are on time
• Clear visibility across all projects (nothing is unknown)
• Founder is no longer involved in day-to-day delivery issues
• Client communication is consistent and proactive
• Team knows exactly what they are responsible for
• Fewer revisions, fewer mistakes, fewer fire drills
  

• Someone who has run operations inside:
• a creative agency
• a production company
• a content or media company
• Someone who thrives in fast-moving, slightly messy environments and brings structure
• Someone who naturally takes ownership and doesn't wait to be told what to do
• Someone who is comfortable managing remote teams
  

• 4–8+ years in operations, production, or delivery leadership
• Proven experience managing multiple clients/projects simultaneously
• Experience with creative workflows (video, audio, content, design)
• Strong understanding of deadlines, resource allocation, and team coordination
• Experience improving processes, not just following them
  

• High ownership mindset (this is mine to fix)
• Strong communication (clear, direct, proactive)
• Calm under pressure (doesn't panic when things get messy)
• Detail-oriented without losing the big picture
• Willing to push back when needed (clients or team)
  

• Not a passive project manager
• Not someone waiting for direction