Duties & responsibilities
- Ensure proper management all service contracts, including inspections and quality management of service delivery
- Implementing a comprehensive energy management program
- Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
- Ensuring an adequate supply of materials and service for the proper operation of the facilities
- Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation
- Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair, and replacement costs together with minimizing the risk of failure.
- Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
- Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards, or other authorities in relation to the Properties
- The role is responsible for full delivery of Facilities Management services at independent site. The purpose of the role is to deliver good quality, cost effective and risk-free office environments and services to customer.
- Responsible for managing the day-to-day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
- Responsible for zero breakdowns and 100% uptime of critical equipment's in the premises
- Strategic review of service, technical services, and supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with contract.
- Manage and control all critical spares for all installations as per manufacturer recommendations and inventory
- Coordinate and collation on all R&M requirements quarterly basis.
- Follow up for assigned PO, work completion as per PO until invoice submission.
- Follow up with Vendor partners for timely submission of compliance document; ensure the services are imparted as per compliance.
- Ensure that the team closely liaises with the technical operations team to ensure service standards are maintained
- Evaluating service response time and analysing occupant service request trends and suggestions
- Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
- Recommending continuous quality improvement practices across the sites.
- To co-ordinate and monitoring the contractor management program.
- Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required
- To lead by example and groom the team in achieving maximum client satisfaction level.
- Ensure and complete periodic reporting to meet client expectations and internal requirements as per regional standard.
- Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
- Actively encourage an environment that supports teamwork, co-operation & performance excellence across the site within the account team
- Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
- As part of the management team, ensure there is total teamwork across the across various functions.
Operations Management
- To carry out all engineering & operational procedures
- Ensure proper functioning of the following system in the facility
- To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations.
- To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed.
- Daily inspection of log books, history card, checklist, escalation charts & PPM schedules etc for a better management of engineering systems
- To ensure and guide the technical staff attends & work for closures for all F&S technical related issues in the facility.
- To adhere to 52 weeks annual M&E maintenance schedule.
- To maintain consistency on agreed SLA & KPI.
- To participate during emergency evacuation procedure and manage all health & safety issues. 1Prepare and collate data related to vendor performance and escalate as required.
- Ensure proper usage & functioning of facility tool (IMT, Corrigo, VMT, Sites ops modules, Site Inspection Tool) as per defined scope.
- Ensure all PM work orders in 360 facility tool are closed and escalate in case of any deviation. Track and close all builder related queries on monthly basis.
- Conduct M&E onboarding process, back to Basic as defined.
- Ensure all the mandatory trainings are conducted as per schedule and track for attendance.
- Coordinate for execution of works related to requests without escalations.
- Conduct interview for M&E new joiners.
- Ensure 100% usage of online work permit tool and upload incidents in the incident tool.
- Proper handing & taking over tabs which are utilized for taking equipment readings.
- Conduct central store audit, BMS store audit and BMS audit on monthly basis.
- Facility walk around and ensure Walk around map & Guide is followed and maintained.
- Follow up for assigned PO, work completion as per PO until invoice submission.
- Important and VIP client visits to be coordinated with Events team and should be managed without escalations.
- Ensure to support for all client audits /Internal & External audits
- To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the chief engineer for all engineering related activities.
- To update & maintain all records on daily basis (Log books, History Cards, Equipment details, Service Reports, Incident Reports etc.)
Estate Management
- To ensure Daily, Weekly, Monthly, Quarterly, Half Yearly & Yearly records are prepared and sent to the workplace lead for all engineering related activities
- Ensure visit and inspect all the critical areas maintained by builder wherever allowed (Chiller, HT, DG, LT, LMR, STP and pump rooms)
- Ensure daily co-ordination with the builder on the diesel / water supply.
- Track & ensure all the activities are performed by the builder as per the contract like FAPA test, Faade glass cleaning etc.,
- Follow up on all the invoices submission by the builder on time
- Intimate on any deviation in builder operation and follow up on closure
Reporting Management
Daily Report DSR/walk around guide, SLA Report, Engineering report
Weekly report Major highlights, zonal point, Weekly R&M tracker
Performance objectives
- Strategic review of soft services, technical services, and supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with contract.
