Director CRM and Sales Systems

Date: April 03, 2026

Job Description

Job Title

Director – CRM & Sales Systems

Company

Netradyne

Location

Whitefield, Bangalore

Employment Type

Full-Time

Work Model

On-site (5 days WFO)

Shift

General Shift

Experience Required

15+ years

About Netradyne:

Netradyne provides AI-powered technologies for fleet management and safer roads. An award-winning industry leader in fleet safety and video telematics solutions, Netradyne empowers thousands of commercial fleet customers across North America, Europe, and Asia to enhance their driver performance, reduce risk, and optimize operations.

Netradyne sets the standard among transportation technology companies for enhancing and sustaining road safety, with an industry-leading 25+ billion miles vision-analyzed for risk and an industry-first driver scoring system that reinforces safe behaviors. Founded in 2015, Netradyne is headquartered in San Diego with offices in San Francisco, Nashville, the UK and Bangalore.

For more details visit: www.netradyne.com

Job Overview: Director – CRM & Sales Systems is accountable for the strategy, governance, and delivery of the company's CRM and Sales technology ecosystem, with Salesforce as the core platform. This role ensures CRM and Sales Systems directly enable revenue growth, sales productivity, forecasting accuracy, and scalable go‑to‑market execution. The Director acts as the owner of CRM & Sales Systems, partnering closely with Sales, Revenue Operations, Finance, Marketing, IT, and executive leadership to drive measurable business outcomes through technology.

Key Responsibilities:

Strategic & Executive Responsibilities

• Own the CRM & Sales Systems vision, multi‑year roadmap, and investment strategy aligned to company growth objectives.
• Serve as the executive system owner for Salesforce and Sales platforms.
• Partner with Sales and GTM leadership to translate sales strategy into scalable CRM and revenue capabilities.
• Define and govern CRM operating models, data standards, process frameworks, and KPIs.
• Drive adoption, change management, and value realization across global Sales teams.
• Act as the senior escalation point for CRM prioritization, risk management, and delivery trade‑offs.
• Represent CRM & Sales Systems in executive forums, steering committees, and leadership reviews.

Platform Ownership & Delivery Governance

• Own Salesforce as the system of record for CRM and Sales operations.
• Provide executive oversight for all CRM and Sales Systems initiatives, enhancements, and transformations.
• Establish delivery governance across:
• Demand intake and prioritization
• Agile execution and release planning
• UAT strategy and go‑live readiness
• Ensure platform reliability, scalability, and predictable delivery.
• Lead strategic vendor, SI, and Salesforce partner relationships.

People & Organizational Leadership

• Build and lead a high‑performing organization of CRM product owners, architects, admins, analysts, and delivery leads.
• Establish clear accountability, role clarity, and operating cadence across teams.
• Coach leaders within the CRM organization and support succession planning.
• Foster a culture of business partnership, engineering excellence, and continuous improvement.

Mandatory Skills:

• Proven experience leading enterprise‑scale CRM & Sales Systems.
• Deep expertise in Salesforce Service Cloud, Sales Cloud and CPQ.
• Strong understanding of Sales, forecasting, territory, and revenue operations.
• Executive‑level stakeholder management and communication skills.
• Strong delivery governance, financial ownership, and vendor management experience.
• Ability to balance strategic vision with operational execution.

Preferred Skills:

• Experience integrating CRM with ERP systems (NetSuite, SAP, Oracle).
• Exposure to high‑growth, global, or SOX‑compliant environments.
• Experience with DevOps tools (Copado, Gearset, Git, Azure DevOps).
• Familiarity with subscription or usage‑based revenue models.

Equal Opportunity Employer Statement: Netradyne is an equal opportunity employer and are committed to creating an inclusive environment for all employees.

Contact Information: For inquiries, please contact [Confidential Information].

Follow us on LinkedIn: For more information on our work culture, follow us on Netradyne: My Company | LinkedIn