Director - Client Services

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity:

In this role, you will be the primary architect of the client relationship, ensuring that our global strategy translates into local excellence. If you have a passion for the Travel & Hospitality sector and the diplomatic finesse to align diverse regional interests under a single global vision, this is your chance to lead at the highest level.

The Responsibilities & Duties:

• Lead and manage multi-site operations across the Western hemisphere (Mexico, El Salvador, Dominican Republic) and the Eastern hemisphere (India, Indonesia, Thailand, Philippines, Egypt).
• Act as the primary executive contact for Teleperformance and client stakeholders, providing high-level direction and ensuring long-term partnership health.
• Masterfully balance high-pressure client demands with the needs of internal stakeholders, ensuring a one-team approach despite geographical distances.
• Protect and manage local P&L margins across all sites, ensuring they remain intact even when navigating broader global account strategies or necessary tactical sacrifices.
• Identify and bridge gaps between non-collaborative regions, implementing standardized best practices to ensure a seamless, unified service delivery model.

The Qualifications:

• A minimum of 10 years of experience in Business Process Outsourcing (BPO) at a senior leadership level.
• Mandatory experience within the Travel & Hospitality sector. You must understand the seasonal fluctuations, guest-centric KPIs, and high-touch service requirements of this industry.
• Must be willing and able to work bridge hours (typically early mornings or late evenings) to facilitate real-time collaboration between the Eastern and Western hemispheres.
• Proven track record of managing P&L for large-scale operations and a deep understanding of margin drivers.
• Exceptional ability to lead by influence, especially when aligning regional leaders with global strategic objectives.

Pre-Employment Screenings

By Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At Teleperformance, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.