Responsibilities may include the following and other duties may be assigned.
- Works with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT s services suppliers. Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships.
- Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together.
- Understands the details of the assigned MSP and BPO contracts, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers.
- Cultivates and maintains local relationships with our top India-based IT services suppliers. Participates in site visits, audits, and face-to-face investment in our strategic partners. Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic s needs are met by our suppliers.
- Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores.
- Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency.
Required Knowledge and Experience:
- 12+ years of IT experience with a Bachelors Degree in Engineering, MCA, or MSc.
- 8+ years working in some combination of IT operations, procurement, or vendor management; where managing contractual performance and influencing supplier outcomes was a core part of the position.
- 6+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, Infosys, etc.
- Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance.
- Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas.
Good to have:
- Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal customers and a variety of IT services suppliers.
- Ability to influence - both internally and externally - using an objective, data-driven approach to reach the right solution.
- Optimistic and solution focused - brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo.
- Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position.
- Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones.
Travel:
