Director - Client Services

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity:

In this role, you will be the bridge between global delivery centers and North American client expectations, navigating the complexities of high-value corporate travel contracts while fostering deep-rooted institutional relationships. If you are a strategic thinker who thrives in a 24/7 global ecosystem, this is your opportunity to redefine what excellence looks like in the travel sector.

The Responsibilities & Duties:

• Oversee the end-to-end servicing lifecycle for multiple high-profile accounts within the Corporate Travel sector, ensuring seamless global execution.
• Maintain a rigorous understanding of Service Level Agreements (SLAs) and Statements of Work (SOWs), ensuring all operational delivery aligns strictly with contractual obligations and margin targets.
• Act as the senior point of escalation and strategic partner for clients, moving beyond a vendor mindset to become a trusted advisor.
• Leverage expertise in AI solutions to automate workflows, enhance the traveler experience, and drive operational efficiencies within the travel servicing desk.
• Lead cross-functional teams across India, the Philippines, and Canada, maintaining active visibility and collaboration during US business hours.
• Drive a culture of high-touch service, ensuring that the unique demands of corporate travelers—from VIP protocols to emergency re-accommodations—are met with precision.

The Qualifications:

• A minimum of 15 years of experience within the Business Process Outsourcing (BPO) industry, with a progressive track record of leadership.
• Mandatory expertise in Travel Servicing or Travel Account Management, specifically focused on the Corporate Travel (non-leisure) space.
• Proven experience managing multi-geography delivery (India, Philippines, Canada) and the flexibility to align your schedule with North American time zones.
• Deep proficiency in contract management, including the ability to draft, interpret, and negotiate complex SOWs.
• Demonstrated ability to integrate AI and automated tools into customer service workflows to improve Time to Resolution and Customer Satisfaction scores.

Pre-Employment Screenings

Under the TP policy, employment in this position will be contingent on your successful completion of a comprehensive background check, including screening for global sanctions and watchlists.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual relationship will be established through such submissions.

Culture & Belonging

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.