Why you'll love Canada Cartage
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
The
Director of Client Relations plays a key leadership role within the company, responsible for managing client-focused initiatives to enhance satisfaction, retention, and business growth. This role emphasizes maintaining long-term partnerships, delivering exceptional service, and aligning client-focused activities with departmental goals. By addressing client needs and fostering collaboration, the Director of Client Relations supports revenue growth and strengthens the company's reputation as a trusted partner in the transportation industry.
This is a highly visible, client-facing leadership role focused on:
- Protecting and growing strategic accounts
- Executing the existing client relations strategy
- Strengthening operational alignment between customers and internal teams
- Identifying revenue expansion opportunities within existing partnerships
The ideal candidate brings strong experience in transportation, dedicated fleet operations, sales, and strategic account management, with the ability to confidently engage senior client stakeholders and internal operational leaders.
Location: Hybrid (GTA-based preferred)
Travel required (primarily within GTA and nationally as needed)
What You Will Do
Strategic Account Ownership
- Act as executive point of contact for assigned top 20 national accounts
- Maintain long-term client partnerships at senior levels
- Ensure operational alignment between customer expectations and internal execution
Client Retention & Relationship Management (80%)
- Build strong, trust-based relationships internally and externally
- Lead quarterly business reviews and performance discussions
- Proactively manage escalations and mitigate risk to client retention
- Identify operational improvement opportunities
Revenue Growth & Expansion (20%)
- Identify additional service opportunities within existing accounts
- Collaborate with Sales and Operations to position growth initiatives
- Support contract renewals and service expansions
- Understand customer supply chain strategy to anticipate future needs
Operational & Cross-Functional Alignment
- Work closely with Operations leadership to ensure service excellence
- Translate client feedback into actionable internal improvements
- Support process discipline and consistent execution
- Strengthen communication flow between client and internal teams
Performance & Metrics
- Monitor account performance, retention rates, and revenue growth
- Provide executive-level reporting to senior leadership
- Support continuous improvement initiatives
What You'll Bring
- 10+ years of experience in transportation, logistics, or dedicated fleet environments
- Strong background in operations, sales, and/or strategic account management
- Experience managing large, national, or enterprise-level accounts
- Demonstrated ability to grow revenue within existing client portfolios
- Strong executive presence and communication skills
- Proven ability to build credibility with operations leaders
- Experience managing high-value escalations
- Bachelor's degree preferred; relevant industry experience strongly valued.
Along With The Following Skills & Competencies
- Strategic Planning
- Strategic Relationship Management
- Operational Acumen
- Revenue Expansion & Account Growth
- Executive Communication
- Negotiation & Influence
- Problem Solving & Escalation Management
- Cross-Functional Collaboration
Why people love working for Canada Cartage
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
- Canada Cartage has been recognized on the Forbes list of Canada's Best Employers for six straight years in a row.
- Awarded as a Top Fleet Employer since 2015 by Trucking HR Canada
- Canada Cartage has been recognized on the Forbes list of Canada's Best Employers
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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