Digital Sales Manager

Company Description

HNS Gold Pvt Ltd is one of India's most trusted gold buying companies, with branches spanning across Four states, including Assam, West Bengal, and Punjab. The company is dedicated to providing reliable and transparent gold buying services. HNS Gold has built a reputation for its professionalism, customer-centric approach, and commitment to excellence in the gold-buying industry. The organization prioritizes trust and quality to deliver exceptional service to customers.

Role Description

Manage all digital and inbound leads

Monitor and control CRM pipeline (Lead Visit Conversion)

Allocate leads to CRM executives

Ensure response time within 510 minutes

Track follow-up discipline and lead aging

Conduct daily performance reviews

Improve conversion rate month-on-month

Coordinate with branch sales team for visit-to-sale conversion

Generate daily/weekly/monthly reports

Implement lead scoring and prioritization system

Preferred candidate profile

Experience

4 to 7 years of experience in CRM management, inside sales, and digital lead handling.

Preferred Industry: Jewellery, Retail, BFSI, Real Estate, and Insurance.

Team Handling Experience

Strong leadership skills

Funnel & pipeline management expertise

Analytical mindset

Excellent communication skills

Strong follow-up control discipline