Digital Marketing Specialist

We are looking for a Digital Marketing Specialist – DV360 Campaigns to join a leading MNC

Job Title: Digital Marketing Specialist

Location: Hyderabad

Area: Customer Support | Google Ads

Key Responsibilities

·       Provide support to advertisers, agencies, and business clients across phone, email, and chat channels

·       Troubleshoot campaign delivery issues, billing queries, and platform-related concerns

·       Guide customers on campaign setup, optimization strategies, and performance improvement opportunities

·       Support products including Search, YouTube, Display, Performance Max, AI Max, and Display & Video 360

·       Analyze campaign performance and provide data-driven recommendations to improve ROI and engagement

·       Stay up to date on product features, policy updates, and emerging trends in digital advertising

·       Track performance, feedback, and support metrics to identify trends and improvement opportunities

·       Partner with internal teams such as QA, training, and team leadership to improve service delivery

·       Adhere to defined operational processes, compliance requirements, and data security standards

QUALIFICATIONS

·       3–5 years of experience in digital marketing, campaign operations, or customer support within the Google Ads ecosystem

·       Hands-on experience managing campaigns across Google Ads products including Search, Display, Video, YouTube, and Performance Max

·       Strong understanding of campaign setup, optimization, targeting, bidding, and performance metrics

·       Experience handling customer queries, troubleshooting issues, and managing support workflows across voice, chat, and email

·       Ability to analyze data and turn insights into practical and actionable recommendations

·       Strong written and verbal communication skills

·       Strong stakeholder management and customer-facing skills

·       Comfortable working in high-volume, fast-paced environments

·       Experience with reporting tools, spreadsheets, and performance dashboards is preferred

·       Familiarity with other broader digital media ecosystems is a plus

·       Google Ads certification is required in Search, Display, Video, Performance Max, and DV360

Education:

·       B.E./B.Tech/MCA/MBA/MS or equivalent.