About Sonata Software
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique Platformation TM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the
Harmoni.AI Enterprise Platform, which includes
Agent Bridge -a governance and observability framework;
Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the
Agent Marketplace -an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the
Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Job Title :Salesforce BA
Location : Hyderabad
Required Skills
- 5+ years of Business Systems Analyst experience supporting large‑scale enterprise applications in a global environment.
- 3+ years deep experience with Salesforce application ecosystems, with a strong focus on Service Cloud & Experience Cloud (Community Cloud).
- Hands-on experience with Salesforce Service Cloud and Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data quality—supporting end-to-end service process orchestration and AI-assisted automation.
- Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.
- Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.
- Experience designing and leveraging AI agents and workflow orchestration to automate end‑to‑end business processes.
- Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.
- Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fast‑moving environments.
- Bachelor's or Master's degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field.
- Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.
Preferred Skills
- Experience working in complex, global, and highly integrated enterprise environments.
- Experience in the high-tech or semiconductor industry, supporting complex, global and highly integrated business processes.
Why join Sonata Software
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
