Certification: Certified Scrum Master (CSM) is mandatory; PMP is nice-to-have but not required
Experience: Prior experience coordinating global teams across multiple time zones and skill sets; experience with large-scale teams preferred
Skills: Strong organizational, planning, facilitation, communication, and leadership skills
Responsibilities:
- Facilitate Scrum Ceremonies: Guide the team in effective execution of all Scrum events: Sprint Planning, Daily Scrums, Sprint Reviews, Discovery Sessions, and Sprint Retrospectives.
- Embody Servant-Leadership: Coach and support the Scrum Team in their adoption of Agile/Scrum, empowering them to become self-organizing and cross-functional.
- Remove Impediments: Proactively identify, track, and help resolve blockers and impediments that hinder the team's progress. Escalate issues to leadership when necessary.
- Coach and Mentor: Coach the team in Agile values and principles, self-organization, and continuous improvement. Mentor team members on Agile best practices and their respective roles.
- Support the Product Managers and Owners: Assist the Product Manager and Owner with backlog management, ensuring the product backlog is well-defined, refined, and prioritized to maximize value.
- Support the Organization: Work with other Scrum Masters and Agile leaders to improve the application of Agile practices and values across the organization. Help drive a culture of agility and learning.
- Foster Communication & Transparency: Ensure clear and consistent communication within the team and with stakeholders. Make the team's work visible (e.g., through burndown charts, Kanban boards) to promote transparency.
- Protect the Team: Shield the team from outside interruptions and distractions to help them stay focused on achieving their Sprint Goal.
- Cross Team Collaboration: Work with other scrum masters in managing the inter-team dependencies through facilitating Scrum of Scrums and team collaboration sessions.
Qualifications:
- Experience:8 years of experience as a Scrum Master for a software development team.
- Certification: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I), or equivalent certification.
- Agile/Scrum Knowledge: Deep understanding of Scrum and Agile principles (e.g., Scrum, Kanban), values, and practices.
- Facilitation: Proven ability to facilitate meetings and team discussions, ensuring they are productive, engaging, and achieve their objectives.
- Communication: Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly to both technical and non-technical audiences.
- Soft Skills: Strong interpersonal, conflict resolution, and mentoring skills. High emotional intelligence and empathy.
- Tools: Experience with Agile project management tools (e.g., Jira, Trello, Asana).
- Bachelor's degree in Computer Science, Business, or a related field.
- Experience in the Healthcare Payer industry.
- Advanced certification (e.g., A-CSM, PSM II, SAFe Scrum Master).
- Experience with scaling Agile frameworks (e.g., SAFe, LeSS, Scrum@Scale).
- Technical background or experience working closely with software engineering teams.
- Experience coaching teams on technical practices like Test-Driven Development (TDD) or Continuous Integration/Continuous Deployment (CI/CD).
