Desktop Support

Job Title: IT Support / Desktop Support / Technical Support Engineer

Company: Envision Overseas Education Consultants LLP

Location: Lower Parel, Mumbai

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:30 PM

About the Role

Envision Overseas Education Consultants LLP is looking for a proactive and technically skilled

IT Executive to manage day-to-day IT operations and provide technical support across the

organization. The ideal candidate should possess strong troubleshooting skills, basic networking

knowledge, and the ability to ensure the smooth functioning of IT infrastructure while delivering

timely support to employees and branch offices.

Key Responsibilities

-Provide first-level and second-level technical support to employees through remote and

onsite assistance.

-Install, configure, and troubleshoot Windows 10/11 and Ubuntu/Linux operating systems.

-Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other

peripherals.

-Install, configure, and maintain software applications, drivers, and system updates.

-Create and manage user accounts, email accounts, and access permissions.

-Configure and troubleshoot Outlook, Thunderbird, Microsoft 365, and webmail-related

issues.

-Provide support for VPNs, Remote Desktop, AnyDesk, TeamViewer, RustDesk, and

video conferencing tools.

-Perform system upgrades, operating system installations, software updates, and security

patch management.

-Monitor and troubleshoot LAN, Wi-Fi, internet connectivity, TCP/IP, DNS, DHCP, and

VPN-related issues.

-Configure and maintain network printers and shared resources.

-Perform regular data backup and recovery activities.

-Maintain IT asset inventory, documentation, SOPs, and issue logs.

-Coordinate with hardware vendors for repairs, warranty claims, and AMC support.

-Install and configure new desktops, laptops, and office IT equipment.

-Provide technical support to branch offices and remote users.

-Ensure compliance with company IT security policies.

-Assist in IT infrastructure improvements and technology implementation projects.

Required Skills

-Strong knowledge of Windows 10/11 and Ubuntu/Linux.

-Hands-on experience in desktop and laptop hardware troubleshooting.

-Basic networking knowledge (LAN/WAN, TCP/IP, DNS, DHCP, VPN).

-Proficiency in Microsoft Office and Microsoft 365.

-Experience with Outlook, Thunderbird, and webmail configuration.

-Familiarity with remote support tools such as AnyDesk, TeamViewer, RustDesk, and

Remote Desktop.

-Basic knowledge of Active Directory and user management.

-Strong troubleshooting, analytical, and problem-solving skills.

-Good communication and customer support abilities.

-Ability to manage multiple support requests and work efficiently under deadlines.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

1–5 years of experience in IT Support, Desktop Support, or Technical Support.

Certifications such as CompTIA A+, Google IT Support, Microsoft, Linux, or ITIL will

be an added advantage.

Key Competencies

-Technical Troubleshooting

-Problem Solving

-Customer Service

-Time Management

-Team Collaboration

-Documentation

-Communication Skills

-Attention to Detail