Desktop Support Engineer

Key Responsibilities:

• Provide technical support for desktop, laptop, printers, and other peripherals
• Install, configure, and upgrade hardware and software as per organizational standards
• Troubleshoot and resolve operating system issues (Windows, macOS) and application problems
• Manage user accounts, permissions, and access in Active Directory
• Assist users with network connectivity, VPN, email, and security-related issues
• Perform regular system maintenance, updates, and patch management
• Document support requests, solutions, and maintain knowledge base articles
• Escalate complex technical issues to higher-tier support teams or vendors as necessary
• Provide training and guidance to end-users on hardware and software usage
• Maintain inventory of IT assets and coordinate with procurement for replacements or upgrades

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred)
• 1 to 3 years of experience in desktop or end-user support
• Proficient with Windows OS, Microsoft Office Suite, and common business applications
• Experience with Active Directory and user account management
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)
• Strong problem-solving and communication skills
• Ability to multitask and work independently or as part of a team

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
• Experience supporting macOS or Linux systems
• Knowledge of ITIL processes and service management tools (e.g., ServiceNow, Jira)
• Familiarity with endpoint security and antivirus tools