Job Description
Highly motivated Desktop Support Engineer with hands-on experience in troubleshooting hardware, software and network-related issues. Skilled in installing & configuring Windows OS, MS Office, printers, and essential IT applications. Strong knowledge of LAN/WAN, IP configuration, email setup, and remote support tools. Adept at quickly diagnosing technical problems, providing user support, and ensuring smooth IT operations. Known for fast problem-solving, professional communication and delivering reliable technical assistance to end-users.
Key Responsibilities
Provide technical support to end-users for desktops, laptops, printers, and network devices.
Diagnose and resolve hardware and software issues efficiently.
Install, configure, and update Windows OS, MS Office, and company applications.
Handle email configuration, network connectivity, and Wi-Fi/LAN troubleshooting.
Perform system maintenance, security updates, and regular health checks.
Manage user accounts, password resets, and basic access permissions.
Log and close IT support tickets with proper documentation.
Coordinate with network/server teams for escalations when needed.
Technical Skills
Windows OS installation & troubleshooting
Hardware diagnosis (RAM, SSD/HDD, motherboard, peripherals)
Networking basics (LAN, WAN, IP, DHCP, DNS)
Remote support tools (AnyDesk, TeamViewer, RDP)
MS Office, Outlook, Antivirus support
